Terms & Conditions

When you book online or via phone with Arsenal Auto Detailing, LLC., you should read and agree to the terms and conditions of the booking prior to making an appointment. Once an appointment has been made, you are bound under the terms and conditions herein.

Booking Terms & Conditions

Customers should remove all personal belongings, money, and other significant items from their vehicle prior to any type of detailing.
Arsenal Auto Detailing, LLC. will not accept any liability for any loss or damage to any personal property within the vehicle being serviced, any belongings contained inside of the vehicle, or to the location of service. Assure that your vehicle is being serviced in a lawful and safe area and if you feel otherwise please communicate your concerns with the technician.

All vehicles are cleaned at the customers’ own risk and must be able to withstand normal cleaning processes.

Arsenal Auto Detailing, LLC. does not accept liability for discharged batteries during or after the service has been completed. Please inspect your vehicle after the service is rendered to assure all interior lights, headlights, or running lights have been turned off.

We cannot guarantee any firm times when accepting your booking.

Our detailing times are an estimate only. Each vehicle is different and may require more or less time to fulfill the detailing type

Whilst every effort will be made to keep scheduled bookings to the requested arrival window, unforeseen circumstances may cause lateness and are done so without voiding our cancellation policy.

We reserve the right to take debit or credit card details to secure the booking. Debit/Credit cards shall be processed by Square and PayPal.

We reserve the right to alter or move a booking in line with staffing levels and/or weather conditions and /or machinery or equipment failure.

All vehicles are cleaned at the customers’ own risk.

All orders placed require address, package, and vehicle condition verification. Service requests are not guaranteed at time of booking and may be canceled at any time at the sole discretion of Arsenal Auto Detailing, LLC.. Arsenal Auto Detailing, LLC. reserves the right to refuse service to anyone.

Arsenal Auto Detailing, LLC. reserves the right to refuse or deny customer demands above and beyond the booked detailing.

Arsenal Auto Detailing, LLC. will not tolerate any verbal or physical abuse towards any of its staff under any circumstances and will take the relevant actions should any such behaviors be encountered.

For mobile services, Arsenal Auto Detailing, LLC. technicians will require access to electric and water outlets with sufficient output to conduct services. Failure to provide these accommodations will result in a nonrefundable cancellation of the booking fee.

Pricing Terms & Conditions

The booking fee will be subtracted from the total price of service(s) after completion.

We have a minimum call-out charge that varies by location.

Arsenal Auto Detailing, LLC. reserves the right to charge an hourly rate of $100 (or proportion thereof) for any work that is not within the boundaries of the booking.

A minimum 20% surcharge will be applied to all jobs that involve excessive pet hair, urine, vomit, blood, feces, or other hazardous materials.

Our prices are based on detailing type, location, type of car, and condition of the vehicle and will be advertised as a FROM price.

Arsenal Auto Detailing, LLC. reserves the right to charge each vehicle according to its condition, the type of vehicle, and the customer location.

Arsenal Auto Detailing, LLC. reserves the right to amend any price during the detailing should it differ from the original estimate.

Communications

Arsenal Auto Detailing, LLC. will send you an email to confirm your service request and to conduct a customer satisfaction survey after the job is completed.

When your service request is received, your name, phone number, service address, and vehicle information will be shared with the technicians.

Arsenal Auto Detailing, LLC. may call you directly to schedule your service or conduct a customer satisfaction survey. In the event of a canceled request, we may call you to inquire about your reasons for canceling.

All inbound and outbound customer service calls may be recorded for quality assurance.

Our Service Terms & Conditions

We may ask you where you heard about Arsenal Auto Detailing, LLC. in order to gauge our marketing strategies.

We may conduct customer satisfaction surveys.

We must have permission to hold a debit or credit card to secure a regular booking and we will charge the card after each visit.

Failure to pay the total amount for services after completion will result in a late fee of 20% of the total price. If the total amount plus the late fee is not paid within two weeks, Arsenal Auto Detailing, LLC. reserves the right to take legal action to get the amount owed and any other costs due to the inconvenience.

We reserve the right to charge a debit or credit card the full amount should the vehicles(s) not be available for cleaning and the booking has not been canceled in advance (see cancellation policy).

We reserve the right to collect vehicle information including license plate number, type/model of vehicle, and color.

We reserve the right to take photos and videos of the vehicle before, during, and after the service.

Cancellation Terms & Conditions

We require 24 hours’ notice to cancel any booking/detailing service.

Failure to provide 24 hours’ advance notice of cancellation will result in a minimum charge of 25% of the service cost unless rescheduled.

If for any reason the rescheduled appointment is canceled within 24 hours of service, a minimum charge of 25% of the service will be charged.

Same-day appointments that are canceled will incur a charge of 25% of the service cost.

Arsenal Auto Detailing, LLC. reserves the right to take full payment if a booking is canceled on the day without prior agreement.

Arsenal Auto Detailing, LLC. reserves the right to alter or amend a booking time/date without penalty but wherever possible will let the customer know.

Arsenal Auto Detailing, LLC. reserves the right to alter a booking or move a booking in accordance to its staff levels, weather conditions, and/or equipment failure without penalty to the company.

Failure to be present at the time and location of the ordered service will result in the full value of the service being charged.

Service Guarantee

If there is a probable and clear cause that the service technician did not fulfill the package as ordered or there is clear evidence of poor craftsmanship, we will at our cost refund or redo the uncompleted or unsatisfactory portion of the service.

Cleaning or repairing the vehicle personally or professionally after the initial service without authorization from Arsenal Auto Detailing, LLC. voids our Service Guarantee. Reservicing, refunds, or reimbursements will not be made after any unauthorized cleaning or repairs.

Refusing a reservicing appointment for the unsatisfactory portion of your service limits any refunds to 20% of the value of your service.

Failure to disclose at the time of booking any conditional issues that involve heavy stains, foul odors, human or animal biological waste, mold, mildew, chemical spills, chemical overspray, or any other hazardous materials voids our service guarantee. No refunds, reservicing, or any additional work will be performed outside of the original package or estimate.

Some issues may require services beyond those you ordered. Refusing the services recommended by customer service or your on-site technician may invalidate the service guarantee.

Only services included in your order and additional services authorized by Arsenal Auto Detailing, LLC. are covered under our service guarantee. Any services not authorized by Arsenal Auto Detailing, LLC. are at the customer's own risk.

Payment is due at the completion of your service. Refusal or failure to pay for your service invalidates our service guarantee and any redo services or discounts are at the sole discretion of Arsenal Auto Detailing, LLC.

Any claims must be filed within 48 hours of the completion of the service by when you book online or via phone with Arsenal Auto Detailing, LLC., you should read and agree to the terms and conditions of the booking prior to making an appointment. Once an appointment has been made, you are bound under the terms and conditions herein.

Booking Terms & Conditions

Customers should remove all personal belongings, money, and other significant items from their vehicle prior to any type of detailing.

Arsenal Auto Detailing, LLC. will not accept any liability for any loss or damage to any personal property within the vehicle being serviced, any belongings contained inside of the vehicle, or to the location of service. Assure that your vehicle is being serviced in a lawful and safe area and if you feel otherwise please communicate your concerns with the technician.

All vehicles are cleaned at the customers’ own risk and must be able to withstand normal cleaning processes.

Arsenal Auto Detailing, LLC. does not accept liability for discharged batteries during or after the service has been completed. Please inspect your vehicle after the service is rendered to assure all interior lights, headlights, or running lights have been turned off.

We cannot guarantee any firm times when accepting your booking.

Our detailing times are an estimate only. Each vehicle is different and may require more or less time to fulfill the detailing type.

Whilst every effort will be made to keep scheduled bookings to the requested arrival window, unforeseen circumstances may cause lateness and are done so without voiding our cancellation policy.

We reserve the right to take debit or credit card details to secure the booking. Debit/Credit cards shall be processed by Square.

We reserve the right to alter or move a booking in line with staffing levels and/or weather conditions and /or machinery or equipment failure.

All vehicles are cleaned at the customers’ own risk.

All orders placed require address, package, and vehicle condition verification. Service requests are not guaranteed at time of booking and may be canceled at any time at the sole discretion of Arsenal Auto Detailing, LLC.. Arsenal Auto Detailing, LLC. reserves the right to refuse service to anyone.

Arsenal Auto Detailing, LLC. reserves the right to refuse or deny customer demands above and beyond the booked detailing.

Arsenal Auto Detailing, LLC. will not tolerate any verbal or physical abuse towards any of its staff under any circumstances and will take the relevant actions should any such behaviors be encountered.

For mobile services, Arsenal Auto Detailing, LLC. technicians will require access to electric and water outlets with sufficient output to conduct services. Failure to provide these accommodations will result in a nonrefundable cancelation of the booking fee.

Pricing Terms & Conditions

The booking fee will be subtracted from the total price of service(s) after completion.
We have a minimum call-out charge that varies by location.

Arsenal Auto Detailing, LLC. reserves the right to charge an hourly rate of $100 (or proportion thereof) for any work that is not within the boundaries of the booking.

A minimum 20% surcharge will be applied to all jobs that involve excessive pet hair, urine, vomit, blood, feces, or other hazardous materials.

Our prices are based on detailing type, location, type of car, and condition of the vehicle and will be advertised as a FROM price.

Arsenal Auto Detailing, LLC. reserves the right to charge each vehicle according to its condition, the type of vehicle, and the customer location.

Arsenal Auto Detailing, LLC. reserves the right to amend any price during the detailing should it differ from the original estimate.

Communications

Arsenal Auto Detailing, LLC. will send you an email to confirm your service request and to conduct a customer satisfaction survey after the job is completed.

When your service request is received, your name, phone number, service address, and vehicle information will be shared with the technicians.

Arsenal Auto Detailing, LLC. may call you directly to schedule your service or conduct a customer satisfaction survey. In the event of a canceled request, we may call you to inquire about your reasons for canceling.

All inbound and outbound customer service calls may be recorded for quality assurance.

Our Service Terms & Conditions

We may ask you where you heard about Arsenal Auto Detailing, LLC. in order to gauge our marketing strategies.

We may conduct customer satisfaction surveys.

We must have permission to hold a debit or credit card to secure a regular booking and we will charge the card after each visit.

Failure to pay the total amount for services after completion will result in a late fee of 20% of the total price. If the total amount plus the late fee is not paid within two weeks, Arsenal Auto Detailing, LLC. reserves the right to take legal action to get the amount owed and any other costs due to the inconvenience.

We reserve the right to charge a debit or credit card the full amount should the vehicles(s) not be available for cleaning and the booking has not been canceled in advance (see cancellation policy).

We reserve the right to collect vehicle information including license plate number, type/model of vehicle, and color.

We reserve the right to take photos and videos of the vehicle before, during, and after the service.

Cancellation Terms & Conditions

We require 24 hours’ notice to cancel any booking/detailing service.

Failure to provide 24 hours’ advance notice of cancellation will result in a minimum charge of 25% of the service cost unless rescheduled.
If for any reason the rescheduled appointment is canceled within 24 hours of service, a minimum charge of 25% of the service will be charged.

Same-day appointments that are canceled will incur a charge of 25% of the service cost.

Arsenal Auto Detailing, LLC. reserves the right to take full payment if a booking is canceled on the day without prior agreement.

Arsenal Auto Detailing, LLC. reserves the right to alter or amend a booking time/date without penalty but wherever possible will let the customer know.

Arsenal Auto Detailing, LLC. reserves the right to alter a booking or move a booking in accordance to its staff levels, weather conditions, and/or equipment failure without penalty to the company.

Failure to be present at the time and location of the ordered service will result in the full value of the service being charged.

Service Guarantee

If there is a probable and clear cause that the service technician did not fulfill the package as ordered or there is clear evidence of poor craftsmanship, we will at our cost refund or redo the uncompleted or unsatisfactory portion of the service.

Cleaning or repairing the vehicle personally or professionally after the initial service without authorization from Arsenal Auto Detailing, LLC. voids our Service Guarantee. Reservicing, refunds, or reimbursements will not be made after any unauthorized cleaning or repairs.

Refusing a reservicing appointment for the unsatisfactory portion of your service limits any refunds to 20% of the value of your service.

Failure to disclose at the time of booking any conditional issues that involve heavy stains, foul odors, human or animal biological waste, mold, mildew, chemical spills, chemical overspray, or any other hazardous materials voids our service guarantee. No refunds, reservicing, or any additional work will be performed outside of the original package or estimate.

Some issues may require services beyond those you ordered. Refusing the services recommended by customer service or your on-site technician may invalidate the service guarantee.

Only services included in your order and additional services authorized by Arsenal Auto Detailing, LLC. are covered under our service guarantee. Any services not authorized by Arsenal Auto Detailing, LLC. are at the customer's own risk.

Payment is due at the completion of your service. Refusal or failure to pay for your service invalidates our service guarantee and any redo services or discounts are at the sole discretion of Arsenal Auto Detailing, LLC.

Any claims must be filed within 48 hours of the completion of the service by emailing (ArsenalAutoDetailing@yahoo.com). Pictures of the unsatisfactory portion of the service must be emailed to ArsenalAutoDetailing@yahoo.com within 24 hours of the claim being made.

Discounts

Discounts can only be used once per vehicle per service.

Discounts cannot be combined or redeemed with any other additional discounts, coupons, or promotions.